From the course: Analysis and Reporting for Supply Chain Management
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Process metrics and KPIs
From the course: Analysis and Reporting for Supply Chain Management
Process metrics and KPIs
- [Host] It's time for the numbers. Remember, we're continuing with our example, fulfilling orders for massive televisions to our online customers. You understand the process, you understand the people and resources within the process, and you've also taken note of your audience. So it's time to measure, through an ERP system or perhaps some other type of supply chain suite. You'll get access to data related to this process. But as you probably already know, corporate data in general is overwhelming even for such a limited process as the one we're looking at, companies know this. The data is more than anyone can handle. That's why companies develop KPIs. Key performance indicators, the most important numbers to the company. You likely know your team's KPIs. You probably talk about them all the time. These are the numbers you and your team look at first. So just like a company as KPIs, your story will need KPIs. For example, consider someone that has been dealing with a health…
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