From the course: Applied AI for Human Resources
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Employee virtual assistant - Python Tutorial
From the course: Applied AI for Human Resources
Employee virtual assistant
- [Narrator] We will discuss the employee virtual assistant use case in this video. Employees frequently contact HR for questions regarding policies and procedures through email and chat. Most of these policies and procedures are typically documented in guides and FAQs. But human help is needed in order to understand the natural language questions from the employees and map them to corresponding documentation. AI can help understand these questions and map them to answers. What is the goal for the use case? Given a question from the employee, find the best guide link that has the answers to the questions. For example, if the question is what are the deductions in my payslip? Map it to an FAQ on Payslip. What is the input training data set? The input data set needs to be a series of questions and their corresponding links. It is important to have a good corpus of questions. The same question should be asked in different ways. Like how do I download my payslip? What is the payslip…
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