Build with AI: Creating AI Agents for Helpdesk Professionals
With Bryan Li
Liked by 9 users
Duration: 50m
Skill level: Beginner
Released: 6/20/2025
Course details
Agentic AI is revolutionizing business operations by enabling AI-powered agents to automate tasks and enhance user experiences. In this course, instructor Bryan Li guides you through the fundamental concepts of agentic AI and AI agents, helping you understand their role in modern business. Through hands-on exercises, you'll put agentic AI into action by building AI agents using the low-code development platform Microsoft Copilot Studio. As a key example, you'll develop an IT support AI agent that automates helpdesk tasks, responds to user inquiries, and improves operational efficiency. Learn how to enhance AI agents with custom knowledge, triggers, topics, and actions, as well as publish and monitor them to ensure optimal performance. Whether you're new to AI or looking to expand your skills, this course will equip you with the tools to build powerful AI-driven solutions for your business.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Contents
What’s included
- Learn on the go Access on tablet and phone
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