From the course: Build with AI: Creating AI Agents for Helpdesk Professionals
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Triggering autonomous responses in your AI help desk agent - Microsoft Copilot Studio Tutorial
From the course: Build with AI: Creating AI Agents for Helpdesk Professionals
Triggering autonomous responses in your AI help desk agent
- [Instructor] Your AI agent can respond autonomously to events. That means it can act independently without waiting for a person to trigger it. To enable this kind of autonomous response in our AI help desk agent, we can create an event trigger. In this demo, we will configure the trigger to respond to a SharePoint event. When a new ticket is created in SharePoint, the trigger receives the event content. Then, the agent's orchestrator will decide how to respond to the event, for example, starting a topic or calling an action. The orchestrator will also pass along the trigger body containing the event content to the selected topic or action for processing. Now, let's do a quick demo. Here's my sample SharePoint site for the IT help desk. It contains a list of support tickets. What we want is, whenever a new ticket is created, our AI help desk agent will respond automatically, like notifying the relevant people or updating another system. Let's see how to do it. Here's the help desk…
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