From the course: Build with AI: Creating AI Agents for Helpdesk Professionals
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Understanding AI agents - Microsoft Copilot Studio Tutorial
From the course: Build with AI: Creating AI Agents for Helpdesk Professionals
Understanding AI agents
- [Instructor] AI agents have the potential to revamp our business processes. But what exactly is an AI agent? An agent here refers to an AI powered application. It's designed to perform specific tasks or processes on behalf of humans. An AI agent has some common attributes. It has expertise in a specific domain such as IT help desk, HR, or sales. It can operate autonomously without constant human input. It integrates with various internal and external systems within its workflows. Moreover, an advanced AI agent can collaborate with people and other AI agents to complete complex processes, use a reasoning engine to make decisions and orchestrate its actions, learn from feedback, and continuously improve its performance. In essence, AI agents are the building blocks for the overall Agentic AI ecosystem. Now, let's look at the architecture of a basic AI agent. There are some key components in an agent, including instructions which define the agent's purpose, behavior, and the skills…
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