From the course: Certification Prep: Professional in Human Resources (PHR)

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Training metrics

Training metrics

From the course: Certification Prep: Professional in Human Resources (PHR)

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Training metrics

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- Imagine you just completed a company-wide training program. The feedback is overwhelmingly positive. Participants love the sessions, the instructors were engaging, and the materials were top-notch. But when you look at the numbers six months later, productivity hasn't changed and performance gaps still exist. Why? Because training success isn't about how it feels. It's about measurable outcomes, and training metrics are the key to unlocking training effectiveness. During the design phase of training development, learning objectives and the metrics that will be used to measure whether those objectives are met are established. A key training metric is return on investment, or ROI. Training has a cost, so it is expected that it should deliver measurable returns. ROI compares the financial investment in the form of employee time and resources to the financial outcomes after training is complete. For example, if an employee spends a 40-hour work week attending a training session, the…

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