From the course: Complete Guide to AWS Security and Compliance Management

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Understanding Incident Manager

Understanding Incident Manager - Amazon Web Services (AWS) Tutorial

From the course: Complete Guide to AWS Security and Compliance Management

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Understanding Incident Manager

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- [Narrator] If there's one thing that's true, it's that the unexpected will occur. Incident Manager is a component of Systems Manager that helps you prepare for that eventuality. An incident is any disruption from standard operations. Incidents can occur as a result of a server crashing, a software issue, a configuration issue, or any other disruption that impacts service quality. When any of these occur, you can use Incident Manager to help get you back on track. While Incident Manager won't necessarily address the root cause, you can use it to outline the steps that will get you back on the road. Metaphorically, Incident Manager won't fix the broken car in this picture. Within Incident Manager, you configure a response plan. A response plan details the steps to take when the unexpected happens. Following the car crash analogy, a response plan would contain instructions on what to do next: call emergency services, call a towing company, call the insurance company, call a body shop…

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