From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
Administration in Jira - Jira Tutorial
From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
Administration in Jira
- How does your organization track work? Jira has quickly become the industry standard for business tasks, releasing software features and bugs, and fulfilling support requests for support teams. In this course, I'll show you how to configure a new Jira or Jira Service Management site, create a new project and configure its settings, manage project-specific features, and extend functionality with automation rules and apps. Hi, I'm Rachel Wright, certified Jira administrator and author of the "Jira Strategy Admin Workbook." Join my LinkedIn Learning course to set your organization up for success with Jira software and Jira Service Management.
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Contents
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Planning your implementation2m 46s
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(Locked)
Addressing technical requirements6m 32s
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(Locked)
Managing new and existing data1m 39s
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Managing users and access3m 45s
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Establishing standards and policies3m 39s
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Planning maintenance and support1m 34s
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Other initial decisions3m 16s
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Jira from an end user's perspective1m 28s
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Logging in1m 47s
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Using key views2m 38s
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Accessing key features10m 15s
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Working with projects16m 49s
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Working with issues4m 57s
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Working with requests4m 3s
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Searching with Jira Query Language6m 49s
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Using views and reports4m 19s
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Jira Service Management (JSM) feature overview5m 48s
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Managing organizations and customers5m 1s
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Creating queues3m 6s
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Creating request types6m 26s
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Using portal groups1m 41s
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Setting customer permissions2m 1s
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Configuring the self-service portal5m 30s
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Managing email requests7m 32s
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Customizing notification templates3m 46s
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Measuring customer satisfaction1m 9s
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Connecting a Confluence knowledge base5m 36s
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Automation overview4m 23s
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Creating custom rules3m 11s
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Triggering rules1m 16s
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Adding conditions42s
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Using branches51s
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Leveraging actions2m 32s
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Enhancing rules with smart values5m 59s
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Monitoring usage3m 10s
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Troubleshooting errors2m 39s
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