From the course: Customer Service: How to Manage Your Customer Queues
Queues: The doorways to your organization
From the course: Customer Service: How to Manage Your Customer Queues
Queues: The doorways to your organization
- Waiting in line. Queues are something we'd all rather avoid, right? Yet there we are standing in line at the grocery store, at the airport, getting coffee, on the phone with customer support. Yeah, queues are everywhere and managing them well can make a big difference for both your customers and employees. I'm Brad Cleveland. Throughout my career in customer experience, I've worked with hundreds of organizations that have enjoyed the advantages that come from managing queues well. I've also seen the damaging results when queues are not managed well. This course is for anyone who would benefit from a practical introduction to queues in customer service. We'll cover the nature and psychology of queues, how to prepare for them, how to manage them in real time, and build a strong foundation so that you get better and better at this important aspect of serving customers. Queues are the doorways to your organization. Join me on this LinkedIn Learning course. You won't even have to wait in line. Let's get started.
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