From the course: Customer Service: Serving Internal Customers
Join today to access over 24,700 courses taught by industry experts.
Defining internal customer service
From the course: Customer Service: Serving Internal Customers
Defining internal customer service
There are many similarities between internal and external customer service. You're trying to help someone. There are often problems that need to be solved, and you want customers to feel great about the service they receive. There are also some important differences. This video will help you recognize the ways internal customer service is different. You will also identify the internal customers you serve. Internal customer service is serving internal stakeholders. This typically means employees in your own organization, but it may also include other groups such as contractors. The goal is to help someone else do their job effectively so an external customer ultimately receives better service. For example, let's say a company contracts a security guard service to screen office visitors and prepare visitor badges. The security guard is not an employee, but they are still an internal customer because they rely on employees to give advance notice of any expected visitors. This way the…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.