From the course: Customer Service: Serving Internal Customers
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Preparing to dive in
From the course: Customer Service: Serving Internal Customers
Preparing to dive in
Let's take a moment to cover a few things that will help you get the most out of this course, starting with the topic. The focus is on internal customer service. This refers to situations where you're serving an internal stakeholder such as a co-worker rather than an external customer. There are a lot of overlapping skills between internal and external service, but there are also some key differences. You might be naturally drawn to this course if you work in an internal support role such as human resources, accounting or IT. But nearly every employee has a co-worker or group of co-workers that they serve. Just think of anyone in your company who depends on you to get their job done, and that person is probably an internal customer. Now I want to share a few tips to help you maximize your learning. Throughout the course, you'll see scenes with an office manager named Janice, who was interacting with her internal customers. She helps employees in her office building by maintaining the…
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