From the course: Customer Success: Skills for Successful Client Interactions

Ace client interactions

From the course: Customer Success: Skills for Successful Client Interactions

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Ace client interactions

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Early on in my career as a Customer Success Manager, I found that customer interactions were tricky to navigate when trying to build long term relationships. My clients on a few occasions rescheduled calls to discuss renewals, tabled some big projects and were hesitant to introduce me to key stakeholders. I was missing vital information that could be extracted reading subtle clues that are easily missed when you're new. And when contracts weren't renewed, I was blindsided. Now, I don't want that to happen to you. In this course, we'll go over customer engagement strategies that will help you read between the lines to get a better understanding of your customers. You'll be able to leverage this understanding when navigating through difficult interactions with innovative problem solving. I'm Kevin Francisco and I have ten years of experience in various customer-facing and relationship management roles. I move from a customer support agent up to a senior enterprise level Customer Success Manager, and I want to help you do the same. To read customer's well, you almost need to become a client whisperer. By the end of this course, you'll have earned that title. Let's get started.

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