Customer Success: Skills for Successful Client Interactions
With Kevin Francisco and Madecraft
Liked by 325 users
Duration: 13m
Skill level: General
Released: 11/6/2024
Course details
Thinking outside the box can lead to breakthroughs in customer success. Kevin Francisco reveals the art of customer success, offering insights into interpreting unspoken needs and handling tough interactions. Kevin teaches you how to apply customer psychology, innovate problem-solving, and use metrics to enhance satisfaction. After this course, you'll be able to boost your efficiency as a Customer Success Manager by building effective strategies that improve client relations.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
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Suparinya Paisan
Suparinya Paisan
Travel Tech Specialist | Customer Success & Account Manager | 13+ Years in Hospitality & SaaS | Revenue Strategy | OTA & System Support Expert
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Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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