From the course: Effectively Leading Digital Transformation
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Explaining in plain language
From the course: Effectively Leading Digital Transformation
Explaining in plain language
- [Instructor] One of the biggest challenges to digital transformation is engaging with your non-technical staff to help them understand what, when, how, and why things are changing. It doesn't help that IT has a tendency to assume that everyone has the same level of technical literacy. When a developer starts talking, don't be surprised when he dives into technical jargon. That's the way he's used to thinking about stuff. And don't be surprised if non-technical people's eyes begin to glaze over at this point. The reality is that there are wide differences in comfort level with an understanding of technology and I don't subscribe to the belief that it's generational either. Not all boomers are hopeless dinosaurs, and not everyone in Gen Z grew up teething on tablets. This gets back to things that I've spoken about before, the need to understand just who your audiences are and to communicate with them in the language that…
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