From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations

What is ServiceNow? - ServiceNow Tutorial

From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations

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What is ServiceNow?

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- [Narrator] Are you ready to transform how work gets done? In today's digital world, businesses need tools that connect people, functions, and systems. That's where ServiceNow comes in. In this video we'll answer the fundamental question, what is ServiceNow? Think of ServiceNow as a powerful cloud-based platform designed to manage and automate digital workflows. It's often called the platform of platforms because it integrates and streamlines processes across your entire organization. Instead of using separate, disconnected tools for different tasks, ServiceNow provides a single system of action. It helps break down silos between departments, allowing information and tasks to flow smoothly. Whether you are resolving an IT issue, onboarding a new employee or managing customer requests, you will have a unified experience with ServiceNow. So what can ServiceNow actually do? Let's look at some core capabilities. At its heart lies workflow automation. ServiceNow automates multi-step processes that would otherwise require a manual effort, emails or spreadsheets, which can boost efficiency and reduce errors. It also excels in service management, helping you resolve incidents, fix problems, and implement change requests, though its capabilities extend far beyond IT. Customer services and employee services are two other examples. Service catalogs come into play when requesting services and products as they provide a user friendly environment across different departments. ServiceNow can also act as a central hub for knowledge management, making it easy for users to find and share information. Finally, the platform delivers strong reporting and analytics, allowing you to create visualizations and dashboards to track performance, identify patterns and trends, and gain insights from your data. ServiceNow is a key enabler for digital transformation since it replaces outdated manual processes with intelligent automated workflows, and helps organizations become more agile, efficient and resilient. It improves employee and customer experience by making it easier to get work done and receive service. Ultimately, it helps businesses operate faster, and smarter in the modern digital landscape. Now that you understand what ServiceNow is capable of, we are ready to explore one of its most exciting aspects. Next, we'll discuss the power of the Now platform. Specifically its advanced Artificial Intelligence capabilities and how they revolutionize work. Get ready to see the future now.

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