Follow six steps for greater confidence

- [Panelist 1] Well, let's hear, what are these six steps? - [Panelist 2] (chuckles) So when we start, we first have to start with mindset. And the very first step in mindset has to do with managing anxiety. Regardless of if it's planned or spontaneous, anxiety looms large in communication. So we have to first take steps to manage our anxiety. The second step has to do with the way we strive for perfection. Many of us want to get it right when we communicate. I make the argument that there is no one right way to communicate, certainly better ways and worse ways, but no one right way. Step three has you reframing the circumstances you find yourself in. Many of us see these situations as threatening. We're put on the spot, we have to defend our position. And that can actually make it very difficult for us. Step four in the mindset category has to do with listening. It sounds ironic, but some of the things that help us best communicate in the moment is to listen more deeply and better…