From the course: Improve Business Process Modeling with Generative AI

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Mapping processes with AI insights

Mapping processes with AI insights

Picture an AI-powered tool that not only maps out each step of your operations, but also emphasizes critical factors that you should pay attention to. After this lesson, you will be able to apply generative AI tools to map out existing business processes, highlighting key activities and relationships. To optimize your business processes you need to understand the interactions between key people, processes and technology. An AI can assist you map all of these things and describe the nature and magnitude of each of those relationships. This can help you create influence diagrams that visualize these relationships. Imagine that you are an operations manager at an online retail store and you've noticed some of the inefficiencies in your customer service department. Customers are experiencing long wait times, and the resolution of their issues often takes too long. And you suspect there are some operational issues, but pinpointing the exact issues ... it's challenging. This is where…

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