IT Service Management Foundations: Problem Management
With Shane Chagpar
Liked by 1,594 users
Duration: 1h 38m
Skill level: Intermediate
Released: 10/22/2020
Course details
When problem management is done well, it can create change in a company that improves customer experience, the bottom line, and the products created. In this course, learn what problem management is, how it is performed, how to measure its success, and how to support it in your business. Learn about some of the common terms and roles involved in problem management. Discover best practices for solving problems and how to prioritize projects so that customer experience is the first thing to improve. Explore the tools and techniques that can help you to track, prioritize, identify the root cause of problems, and resolve technical issues with permanent solutions so you can approach the next trouble spot with confidence, instead of panic.
This course is part of a Professional Certificate from Atlassian.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
Contents
What’s included
- Test your knowledge 6 quizzes
- Learn on the go Access on tablet and phone
Similar courses
Download courses
Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.