From the course: Leading with Innovation in the Age of AI
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Balancing order and chaos in innovation
From the course: Leading with Innovation in the Age of AI
Balancing order and chaos in innovation
One of the toughest challenges for any organization is pursuing two conflicting goals at the same time: being consistent while also being innovative. Consistency in processes enables you to learn how to accomplish the same task better, faster, and perhaps cheaper. Consistency in products and services also gives customers the assurance that they will have the same experience, whether it's at the same or a different location. Yet in our dynamic world, taken to the extreme, consistency can also be the shortest path to an organization's debt. It's easy to manage an organization for consistency and order. You streamline the processes, lay out the standard operating procedures, ask people to stick to the stated policies and rules, and manage in a top down manner. It's also easy to nurture an organization for chaos that is a never ending departure from the routine. All you have to do is tell people to do their own thing and just sit and watch. As you might imagine, neither complete order nor…
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