From the course: Lean Foundations: Lean Daily Management Systems
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Key performance indicators and trend analysis
From the course: Lean Foundations: Lean Daily Management Systems
Key performance indicators and trend analysis
- Have you ever been taken by surprise by bad results? Not pleasant, right? I always tell my clients how waiting for results without tracking progress is like driving blindfolded. By the time you see the crash, it's already too late. The last thing you want is to discover a problem that originated weeks or months in the past, which is a common issue when relying on lagging indicators, whereas lean daily management is associated with leading indicators that help catch issues early and address them quickly. What are leading and lagging indicators? Lagging indicators are outcomes, things like monthly sales numbers, customer complaints, or quarterly profits. They tell you what happened after a delay, but they don't really help you change what's happening now. Leading indicators are the early signs of what's coming. They're the little things you can track daily that directly affect those big results. Think of safety in your workplace. Your lagging indicator shows the number of accidents at…
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