From the course: Learning AI for Business Analysis
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Speech recognition and voice technologies
From the course: Learning AI for Business Analysis
Speech recognition and voice technologies
- In our work, we look for the needed and expected improvements in the customer experience, and the efficiencies that these capabilities would create. We also look at what errors are likely to occur and the options to handle them. We help the team see how these capabilities connect to real improvements through our analysis and collaboration. Speech recognition and voice technology has come a long way. Remember when it was hard to get a call system to even recognize you saying a single number, or when you said, "Operator?" Or remember when computer-generated voices sounded like computers? Well, formal studies are showing that these technologies are now better than humans at recognizing spoken words, and they're creating human-like voices that are indistinguishable from computer-created voices. Speech AI is about converting spoken words into text and using that text in downstream system and automation processes. Also, it's about converting text into speech, voice recognition, sentiment…
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