From the course: Leveraging Agentic AI in HR
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Threats and opportunities for skill development
From the course: Leveraging Agentic AI in HR
Threats and opportunities for skill development
- Welcome to this exploration of the implications of agentic AI systems for skill development at work. Before we dive in, take a moment to reflect on how you learned your most valuable professional skill. Not learned about it, but actually learned to use it reliably under pressure. The research probably matches your experience. You learned by doing the job with an expert. Now for a sobering reality: My research across 31 industries shows that in pursuit of productivity, we're using intelligent automation like AI in ways that disrupt that fundamental expert-novice relationship. The expert uses AI, needs less help, so the novice can't learn by doing. Consider these real-world examples from just my papers. In modern law firms, AI handles document review, increasing efficiency, but removing crucial involvement for junior lawyers. In robotic surgery, residents lose hands-on experience as attending surgeons take total control. In financial services, AI-powered tools mean junior analysts do…
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