From the course: Managing Conflict in a Remote Work Environment
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Starting the conversation off right
From the course: Managing Conflict in a Remote Work Environment
Starting the conversation off right
- Words matter, right? When you're about to have a difficult conversation with your coworker, your first few sentences can make or break the rest of the discussion. Too many times, I've seen people try to spread their discomfort over a 2000 word monologue. When you do that, you risk saying something that you don't mean or that sets off the other person. You also may alienate them by dominating the conversation. Instead, be deliberate and succinct in how you'll open the conversation. There are three things you want to do to set yourself up for success, establish common ground between you and your colleague, label the type of conflict you're having, and signal your interest in being collaborative. Too often, we frame the conversation around who's right and who's wrong. Instead of trying to understand what's really happening in a disagreement, we advocate for our position. It's normal to be defensive and even to…
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