From the course: Microsoft Azure AI Essentials: Workloads and Machine Learning on Azure

Practical application of generative AI in business

From the course: Microsoft Azure AI Essentials: Workloads and Machine Learning on Azure

Practical application of generative AI in business

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- [Presenter] Generative AI technologies like Azure OpenAI are transforming how businesses operate. Many companies have already harnessed these tools to enhance productivity, streamlined processes, and improve customer experiences. Let's explore a few examples. Schneider Electric, a leader in digital transformation for energy management and automation leverages generative AI to empower customers and optimize internal operations. They've implement it in several ways. Resource Advisor Copilot is a digital companion embedded within their resource advisor system, which enhances data analysis, visualization, and decision support. Jo-Chat GPT is an internal assistant based on Azure OpenAI service, which allows employees to securely access generative AI capabilities. Finance Advisor is an assistant that simplifies the search for precise financial data, aiding global finance teams in achieving consistent, compliant and timely decisions. Knowledge Bot is a tool for customer care. It provides accurate information to resolve customer queries by quickly pulling from extensive internal documentation. Finally, conversational search enables customers to find products through natural semantic search. Kry, Europe's leading digital first healthcare provider uses Azure OpenAI to improve patient outcomes. Azure OpenAI connects patients with the right healthcare professionals more efficiently, especially in managing chronic conditions like asthma, obesity, and mental health issues. In addition, the system reduces administrative workloads such as transcribing notes and pre-filling referral letters. It allows clinicians to focus more on patient care, aiming to boost productivity by 20%. The Iveco Group, Italy's first automotive manufacturer to use Azure OpenAI in production, developed Chat IVG, a smart chat bot. Available in Microsoft Teams, it assists with Q&A and information retrieval from company data enhancing employee productivity. Finally, Telstra, Australia's leading telecommunications company has developed two innovative AI tools. One Sentence Summary summarizes customer history for agents helping them address sensitive issues like financial assistance more effectively. Ask Telstra combines Azure OpenAI and Azure AI search for rapid precise access to internal knowledge, streamlining customer service operations. These success stories highlight how businesses across industries are leveraging Azure OpenAI to drive efficiency, productivity, and customer satisfaction. To learn more, you can visit their detailed case studies online.

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