From the course: Outsourcing: Managing Service Transition
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Exercise solution: Your transition approach
From the course: Outsourcing: Managing Service Transition
Exercise solution: Your transition approach
- In the last video, you listened in on a dialogue between me and my client, Christina. I asked what needs to be done to reduce the chance of issues impacting the transition of services. We continue the dialogue here, after I've done a bit of homework. See if your solution matches what we share as we conclude our discussion. - Hmm. Thanks. I really appreciate you following up on these matters. Also a lot has changed with the business since we first signed the outsourcing contract. I think we should re-evaluate some of the service levels before we transition. Would that be possible? - Sure. We can have a look at the service levels, but let's do it after we transition. We're all really busy right now, and I think it's best that we leave that until later. Is there anything else? - Yes. One more thing. Everyone has been working really hard, I think we need to give everyone a pat on the back for a job well done. Can…
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