From the course: Outsourcing: Managing Service Transition
Join today to access over 24,900 courses taught by industry experts.
Reviewing the contract
From the course: Outsourcing: Managing Service Transition
Reviewing the contract
- The outsourcing transition process typically ends with what's commonly called cutover. This is when all services described in the contract will become the responsibility of the outsourcer. Outsourcing contracts get signed, and then sometimes it takes weeks or even months to work through the transition prior to cutover. It's wise to review the contract prior to cutover so both parties are clear on key elements of the contract. Items to review include scope of services, service level agreements or SLAs, transition responsibilities, specific or changed delivery responsibilities and audit scheduling. Let's go over each of these. The scope of services needs to be reviewed to ensure both parties are clear on what's in and out of scope. On occasion, lessons learned from the transition will change the scope of the agreement. Ensure these changes are accurately conveyed in the current version of the contract. If there are any…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.