From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
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CSI approach - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
CSI approach
- [Instructor] There is only one ITIL continual improvement process, the "Seven-Step Improvement Process," whose objective is shown here. One key question for continual improvement is, what's being done to improve things by individuals, teams, and the organization as a whole? For this process, let's apply the seventh way, "Reflect and act at the individual, team, and organizational level." Here's an example of how: First, can you find the list of improvement projects being conducted at the organizational level in your organization and what ITIL calls the CSI register? If not, this is a possible action. At the team level, what is your team's current list of improvement projects? At your level, as an individual contributor, can you produce a list of in-process improvement projects, however small, that you're conducting within your circle of influence? For example, the organization may be driving to improve the speed at which it delivers new services, features, and feature sets. If you…
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