From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Now that we've covered our approach, let's start applying

Now that we've covered our approach, let's start applying - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Now that we've covered our approach, let's start applying

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- [Instructor] So there you have it. You've learned that we'll use seven ways to apply the seven foundation concepts from ITIL that were covered in your foundation course. Service and service management, the service lifecycle, service management terminology and key principles and models, processes, functions or departments, and roles in service management. And finally, guidance on the use of technology and automation in service management. You've learned that we'll reference but not replicate the concepts covered in your ITIL foundation course, and focus instead on specifically how to apply each topic, to get value out of it as an individual, team, and organization. Now it's time to move on to applying the seven ways to each of the seven concepts. With seven ways to apply seven concepts, we couldn't possibly cover all 49 combinations in the space of this course. It isn't necessary either. We'll cover some key examples of applying ways to concepts, with the confidence that these…

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