From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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People, process, products, and partners

People, process, products, and partners - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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People, process, products, and partners

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- [Instructor] If there were an idle tattoo, this would be it. People, process, products or technology, and partners or suppliers. This is perhaps the easiest of all idle constructs to get value out of nearly every minute of every day. Here's how to do it. Applying the fourth way, improve moments of truth. When you are in your next meeting or conversation about a project, a risk, a change, or an incident or problem, ask yourself: Which bucket or buckets of these 4Ps is this conversation in? And which bucket or buckets are being skipped or treated too lightly, representing a risk or missed opportunity? For example, say you're discussing a project, and 99% of the conversation is around the technical specs of the project. What about the people bucket? What about knowledge transfer training for the service desk, et cetera? What about the suppliers, do they need to be trained? I am serious when I say that you can add value in every single interaction if you simply click through these four…

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