From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply the deployment management practice

Apply the deployment management practice - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply the deployment management practice

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- [Instructor] Deployment management is the practice of moving new or changed hardware, software, processes, documentation, or other service components to the live and testing and staging environments. Continuous integration and continuous delivery, or CI/CD, is an integrated set of practices and tools to merge code into build, test, package resulting software to be ready for deployment. Let's apply the deployment management practice using the fourth way, improving moments of truth. Here, we see the relationship between deployment, change, and release management. List the steps in your most recent release of a service. Where there two distinct steps, deploy and release? Was the service usable right after deployment, or was there a step to make it live? Should you change anything here? Let's apply this practice again using the second way, enlighten and empower people. Here, we see the distinct approaches for deployment,…

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