From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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- [Instructor] We've covered seven ways to apply each of the topics covered in ITIL Foundation. I hope I've removed some of the mystery on how to get started applying these concepts in ways that produce value for you, your team, and your organization. I have just one more thing, some suggestions on where to go to learn and do more. Here are some great resources to begin with. On enlightening and empowering people, see John Kotter's book, Leading Change, and for the concept of acting within your circle of influence, see Stephen Covey's book, the Seven Habits of Highly Effective People. Well, that's it, I know from personal experience how making seemingly small changes in thinking and action can make a big difference for individuals, teams, and organizations. So I wish you the best of luck in applying ITIL foundation concepts using the guidance you've learned in this course to improve both the results you get and the quality…

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