From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Partners and process dimensions - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Partners and process dimensions
- [Instructor] ITIL defines partners as third party providers of goods and services, and suppliers as stakeholders responsible for providing services used. Relationships between partners and suppliers and a provider can include flexible partnerships, formal agreements, and contracts for delivery of goods or services like hardware, software, network, telecommunications, and outsource services. Let's apply this dimension with a second way, enlightening and empowering people. List all your partners and suppliers and designate them as such in another column. Then indicate the nature of the agreement you have with them, flexible agreement, formal partnership, or contract. Next, consider what are you doing to empower each partner and supplier? How about enlightening them? Where would orientation or training be mutually beneficial? What more could you do that would be a mutual benefit, especially things that are easy to do…
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