ITIL® 4 and DevOps - ITIL Tutorial

Contents

• Welcome Welcome

  • Welcome

    36s
  • (Locked)
    Why DevOps for ITIL® practitioners?

    3m 25s
  • What you should know

    16s
• 1. Introduction to DevOps for ITIL®-Driven Shops 1. Introduction to DevOps for ITIL®-Driven Shops

  • The traditional enterprise IT shop and the breakdown of separation of duties with digitalization

    7m 9s
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    DevOps, enterprise DevOps, ITIL®-driven shops, and enterprise challenges

    3m 29s
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    What DevOps and enterprise DevOps have in common, and how they differ

    6m 18s
• 2. DevOps and Enterprise IT Challenges 2. DevOps and Enterprise IT Challenges

  • Enterprise-level change control and release gates

    4m 58s
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    Legacy, regulated, and nonautomated environments

    4m 15s
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    Disparate, siloed teams

    3m 56s
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    Massive scale

    3m 45s
• 3. DevOps and ITIL®-Driven Shops 3. DevOps and ITIL®-Driven Shops

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    Values

    5m
  • Principles

    3m 3s
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    Methods

    7m 9s
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    Practices

    10m 8s
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    Tools

    1m 36s
• 4. ITIL®-Driven Shops and DevOps 4. ITIL®-Driven Shops and DevOps

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    Services and service management

    1m 29s
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    The service life cycle

    5m 14s
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    Terminology and key principles and models

    3m 21s
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    Strategy processes

    5m 48s
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    Design processes

    6m 31s
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    Transition processes

    8m 30s
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    Operations processes

    3m 9s
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    CSI processes

    58s
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    Functions

    5m 8s
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    Roles

    4m 8s
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    Technology and architecture

    2m 56s
• Conclusion Conclusion

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    ITIL® 4 and DevOps

    3m 10s
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    Next steps

    1m 19s