From the course: Putting ITIL® into Practice: Problem Management Techniques
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Review it: CFIA
From the course: Putting ITIL® into Practice: Problem Management Techniques
Review it: CFIA
- [Instructor] Great. You've tried component failure impact analysis. Now take a step back. Reflect. What did you uncover? Were there any surprises? What patterns emerged? Most importantly, what does it mean? This is where insight happens, so pause, think, and let the connections come together. What was hardest? Was it identifying dependencies, estimating failure impact, getting team alignment? And what was easiest? Maybe listing components or setting actions? For the hard parts, break them down. If dependencies were unclear, review architecture diagrams. If impacts were tough to gauge, use past incidents as a reference. If team alignment was tough, clarify decision criteria upfront. Now what went well? Did your team collaborate effectively? Were failure impacts clear? Did you identify strong countermeasures? And what didn't work? Maybe gaps in dependencies, confusion over failover capabilities, unclear prioritization? Whatever it was, adjust. If dependencies were unclear, involve…
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