From the course: Root Cause Analysis: Getting to the Root of Business Problems
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Tips and suggestions to improve root cause analysis
From the course: Root Cause Analysis: Getting to the Root of Business Problems
Tips and suggestions to improve root cause analysis
- After many, many years of doing this type of analysis, I've learned that there are some very basic things that must be done in every root cause analysis. We've talked about them throughout this course, but they're so important that I want to make sure you've got 'em. Number one, start with analyzing the process. Businesses operate based on a collection of processes, and most often root causes will be found in one or more process steps. By going to see the process, you'll be able to observe directly where a root cause of a problem might be. In some cases, the root cause of a problem can be the lack of a documented standard process. Every stakeholder might be doing the work, but in a different way, and this will cause a problem. So if you don't remember anything else from this course, look for these three typical root causes. No standard process exists, a standard process exists but is not being followed, or the standard…
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