From the course: Salesforce AI Fundamentals

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Practice question walkthrough: AI capabilities in CRM

Practice question walkthrough: AI capabilities in CRM - Salesforce Tutorial

From the course: Salesforce AI Fundamentals

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Practice question walkthrough: AI capabilities in CRM

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- [Instructor] Well, now let's jump into some practice questions for this section. I find these super useful to help you as well as they've helped myself when I've taken courses in the past to understand how to answer questions. Let's go and jump into the first one. Your sales team is looking to leverage AI for its processes. Which tools are best suited to help: A, Case Classification, B, Einstein Bots, C, Lead Scoring? All right, I'll give you a couple more seconds. Feel free to pause. So the answer is going to be C, lead scoring. So sales teams in the question are looking for help with their processes. Lead scoring is going to be a part of the sales process. Sometimes in my mind, I kind of think sales is, oh, sales just means opportunities. But, no, it also means leads. That's a big part of the sales process. Case classification and Einstein bots are typically going to be used for more service-oriented things and more service teams. The next question is going to be your team has…

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