From the course: Salesforce Business Analyst Cert Prep

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Improving user adoption

Improving user adoption - Salesforce Tutorial

From the course: Salesforce Business Analyst Cert Prep

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Improving user adoption

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- [Instructor] Now we're going to jump into improving user adoption. Now, I don't really feel like I need to explain why user adoption is so important, but just kind of the hallmarks of user adoption. Making sure that your users are actually using the product that you have built out is really crucial. One, not only to show that you as a business analyst, brought some type of value to the product and to their clients' systems and to their teams, but it also makes you feel really good inside when you have helped someone out to make their work a lot less difficult. Just on a personal level, that's why user adoption, I really love user adoption and making things easier to use. There are different ways that you can make the system easier to use and improve users' adoption of the product. One is going to be stakeholder support. So saying like, "Hey, we really need for the executive team to say, Hey, we want to use this new system. It's going to be great. These are the reasons why we're…

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