From the course: Strategic Human Resources

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A strategic learning and growth approach

A strategic learning and growth approach

From the course: Strategic Human Resources

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A strategic learning and growth approach

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- We all know employees love to learn and grow, and hopefully your managers are working with employees to help them achieve their personal growth goals as part of performance management. When it comes to department or company-wide training though, many organizations turn to training before knowing whether lack of knowledge is the problem. As a strategic HR professional, you know it's important to look at that first. So you can demonstrate ROI, and business results of a training initiative. That's how you'll influence leaders to allocate resources to learning, and keep them from using training as a fix-all approach. This is where a needs assessment comes in. Gather data through interviews, surveys, or observation. Then you can analyze the data to understand what the right solution is. Let's say your customer service center is struggling to meet a quota of calls each day. Before jumping to training, you learn…

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