From the course: The AI-Driven Customer Service Representative
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AI's multilingual and multichannel support - ChatGPT Tutorial
From the course: The AI-Driven Customer Service Representative
AI's multilingual and multichannel support
- [Instructor] Today's customers don't all reach out the same way or speak the same language. That's where multilingual and multi-channel support can be a game changer. AI can help you deliver consistent service across channels, chat, email, voice, social, and across languages without missing a beat. Here's a story from a colleague at an international retailer. A customer wrote in through social media in French. The rep didn't speak French, but the AI platform instantly translated the message, suggested a reply and let the rep respond in English. The system handled the translation on both ends. The result: a happy customer, a confident rep, and no delay. That's the power of multilingual and multichannel support. AI helps by translating realtime chats or emails into your language and back to the customers, flagging which language is being used, suggesting culturally appropriate responses and automatically detecting and merging duplicate conversations across channels. Older tools…
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