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From the course: The AI-Driven Customer Service Representative

How AI is transforming customer service - ChatGPT Tutorial

From the course: The AI-Driven Customer Service Representative

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How AI is transforming customer service

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- AI is suddenly everywhere in customer service. Built into the tools you use, shaping conversations, even influencing how your performance is measured. Some worry that it will replace us or reduce our impact, but this isn't about making your role smaller. It's about using AI to make you more valuable. If you work directly with customers, AI brings powerful ways to save time, personalize service, and handle interactions more effectively while keeping the human touch that matters most. In this course, we'll explore how to work with AI, what it does well, where you come in, and how to make the most of it. I'm Brad Cleveland. I've spent my career helping organizations deliver great customer experiences, especially in times of change. Thanks so much for joining me, let's get started.

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