The AI-Driven Customer Service Representative
With Brad Cleveland
Liked by 102 users
Duration: 40m
Skill level: Beginner + Intermediate
Released: 7/18/2025
Course details
Explore the powerful role of AI in reshaping customer service operations. In this course, instructor Brad Cleveland shows you how AI can act as your new supportive teammate—handling repetitive tasks, generating personalized insights, and offering real-time coaching—to improve service quality and deliver. The course also covers critical aspects of AI such as multilingual support, ethical use, and how to manage escalations when human intervention is needed. By examining examples across diverse industries, you’ll gain practical strategies to balance technology with authentic human empathy. Upon completing this course, you’ll be equipped with the skills you need to stay ahead in an ever-evolving AI-driven landscape.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Funmilola Bibilari, CICRM (in-view)
Funmilola Bibilari, CICRM (in-view)
Customer Support Executive | Expert in Client Retention, CRM Systems & Escalation Management | CX Strategist | Financial Advisor | Market Analyst
Contents
What’s included
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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