From the course: The Cost of Ignoring Employee Feedback
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Foster a culture of feedback
From the course: The Cost of Ignoring Employee Feedback
Foster a culture of feedback
Feedback is like a baton in a relay race. Everyone plays a vital role in passing it along smoothly. If the baton is dropped or missed, the team loses momentum and falls short of its goals. For your organization to be successful, everyone must be empowered to give and receive feedback, which will help your team move forward and win. First, to ensure a smooth hand-off, you need trust. Just like runners trust their teammates to grab the baton swiftly and effortlessly, employees need to trust that their managers will receive feedback with openness and respect. Leadership should foster this trust by creating an environment where speaking up is encouraged and rewarded, not frowned upon or penalized. When employees feel they can share their thoughts without fear of judgment or retribution, they'll be able to hand over that baton with confidence. Next, it's important to nail down timing. In a relay, a slight hesitation to pass the baton can cost you the race. Similarly, your feedback should…
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