From the course: The Manager's Guide to Difficult Conversations
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Course correct problems
From the course: The Manager's Guide to Difficult Conversations
Course correct problems
- A manager was telling me about some employee problems and she said, I haven't been able to make any changes because I inherited the problem. And I said, well, how long have you been their manager? 12 years, she said. Letting a problem go on too long is pretty common whether you inherited the problem or not. So let's talk about some clear steps you can take when you've let the problem go on too long and what you can do to get a fresh start. Before taking any action, look at the company policy. Perhaps you don't have company policy or perhaps you just haven't enforced it. Either way, start there. Then when you're ready to take action, there are several steps you'll want to follow. Suppose your employees are clocking in and then going across the street for coffee. They're starting work 15 to 30 minutes late but are charging the company for the coffee run. You haven't said anything because you know you didn't enforce the…
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