From the course: The Manager's Guide to Difficult Conversations
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Fixing and rescuing
From the course: The Manager's Guide to Difficult Conversations
Fixing and rescuing
- If you see yourself as a kind leader, it's natural to want to make your employees happy. And if your employees see you as a caring leader, it's normal for them to come to you with their problems. But if you keep rescuing employees from their problems, you create a vicious cycle. I've had more than one manager say, "My open door has now become a revolving door." Let's look at what rescuing is and what to do instead. Rescuing is taking on issues that don't belong to you either emotionally, mentally, or physically. It's fixing situations rather than coaching employees to solve their own problems. Rescuing happens because the manager believes it's their job to make employees happy and they're all too happy to help. But there's a huge distinction between helping and rescuing. Helping is teaching a man to fish. Rescuers keep preparing fish dinners. When you keep rescuing, you promote helplessness, and guess what? Eventually you…
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