From the course: The Manager's Guide to Difficult Conversations
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Setting communication expectations
From the course: The Manager's Guide to Difficult Conversations
Setting communication expectations
- Have you ever tried to help an employee improve but it backfired? They got defensive, they made excuses, or it hurt their feelings and they cried. It's not necessarily anyone's fault, it's just the way our brains work. Just talking with someone of higher status can trigger a stress response. But what if I told you there's a magical solution to help employees seek feedback? Would you be curious to hear the two parts? Well, here it goes. The first part is to set expectations from the start. Whether it's a new hire or a long-term employee, it's very important to set the expectation that you're a boss who offers feedback and performance improvement coaching not just once a year, but on an ongoing basis. It's easier with a new hire, so I'll use that as an example. But keep in mind, you can even start with new projects, so that your employees expect more regular feedback. You can say something like this. "Day, I'm glad…
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