From the course: Working with Upset Customers
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Exploring your upset customers learning plan
From the course: Working with Upset Customers
Exploring your upset customers learning plan
Before you dive into the heart of the course, let's go over a few things that will help you get the most out of it. This course is intended for customer service professionals who serve angry or upset customers. If you're a customer service leader, trainer or small business owner, this course will give you tools and techniques that you can share with your team. Now, I do want to give you one word of caution. No matter how hard you try, there's always somebody who won't be happy. When Ben and Jerry's has their free ice cream day, a few people actually find a reason to complain. The store is out of their favorite flavor. They have to wait in line or the free serving is too small. We're talking about free ice cream. The point is, there will always be somebody who finds a way to get angry. My hope is that you can use the skills in this course to make sure those people are few and far between. Many of the videos in this course contain specific exercises to help you build your knowledge or…
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