From the course: Working with Upset Customers
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Putting the work in
From the course: Working with Upset Customers
Putting the work in
Congratulations on reaching the end of this course. You've now discovered skills to prevent customers from getting upset, making upset customers feel better and learning from your experiences. You can't make everyone happy, but you can try to make every upset customer feel better at the end of the interaction than they did at the beginning. If you downloaded the learning plan worksheet at the start of this course, now is a good time to come back to it and reflect on what you've learned. You can use the worksheet to create an action plan for implementing your new skills. If you haven't yet had a chance to download the worksheet, I strongly recommend it. It's a tool that can help you turn your learning into action. Developing your skills can take a lot of hard work and practice. So I've created a list of additional resources to help you out. You'll find books, websites, and other tools to help you learn even more. I've also included a link to my customer service tip of the week email…
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