Ahmed Khattak’s Post

As we scale US Mobile’s super carrier offering to tens of millions of customers, we needed to rethink how people interact with their carrier. What if it was AI first? What if it just understood what you needed? Imagine saying, "US Mobile, convince my friend to join my plan" or "US Mobile, my data is slow", and having it take action instantly. Your system analyziing hundreds of real time data points from network inspections to recent resolutions and outages in your area to deliver the right solution without you lifting a finger. Meet the Global Search Bar 🔥 US Mobile Global Search is Live! Most search functions just help you find things. Ours takes action. 🔎 Search That Does More Want to switch networks? Type it. Done. Need to update your password? Just search it. You will land directly in the right screen. Looking to teleport a line, change a plan, or top up? It is all accessible in seconds. 🔧 Smart, Intuitive, and Always Learning Handles Typos and Predictions – Using Levenshtein Distance and Substring Matching, our search corrects errors and predicts what you need. Personalized and Context Aware – Future versions will prioritize your most used actions, assist with troubleshooting, and act as your personal US Mobile concierge. 🚀 What’s Next? Natural Language Processing (NLP) so you can search in full sentences. Help Center Integration to get instant, relevant answers without digging through docs. More Actions and More Intelligence with continuous expansion of capabilities without new deployments. This is not just an improvement. It is a new way to interact with your carrier. And it is just the beginning. Check out the demo video and let us know what you think! #USMobile #SuperCarrier #AI #Innovation Special shoutout to Kabir Parekh Çağdaş Ayyıldız Vadym K. Nick Bettuzzi Joyce Shek for their awesome work on this one