Software Consulting, B2B Commerce, Salesforce | Integrated MBA | Business Development Executive @ Aakrin Pvt Ltd
FutureScape: Business in 2030 Day 8:Service Without Friction — Redefining Customer Experience By 2030, customer service won’t be about call queues or disconnected channels. Clients will expect instant, personalized, proactive support — anytime, anywhere. Yet today, many service organizations still struggle with: Disconnected systems that slow down case resolution Reactive support models instead of predictive ones Lack of visibility across channels and touchpoints ✨ Salesforce is already changing this reality: 1️⃣ Unified Service Console – Agents view complete customer history, reducing resolution time by up to 40%. 2️⃣ AI-Powered Case Predictions – Issues are flagged before they escalate, improving customer retention. 3️⃣ Omni-Channel Routing – Customers get consistent service whether on chat, voice, email, or social. 4️⃣ Self-Service Portals – Empower customers with knowledge bases and communities, lowering service costs. ✅ Strategic Takeaway for CXOs: Investing in intelligent, connected service platforms today sets the foundation for frictionless, predictive service models by 2030 — where every interaction strengthens loyalty and accelerates growth. 💡 Imagine a world where service is not a department but an always-on experience. That’s the future leaders are building now. Aakrin Pvt Ltd. Krishna Dadi #CXO #CTO #Service #insurance #banking #commercial #Financial #Ai #Technology #CIO #CEO #COO #canada #USA #australia #dubai #UAE #UK #Europe #VP #technology #salesforce #servicecloud #cloud #CRM