If you believe, like me, that competing on Customer Experience is one of the last true competitive advantages, you’re likely as bullish on Pendo.io as I am. The way Pendo can help Enterprises drive the ROI of Generative AI investments via CX enhancements is at the heart of my bull case. 1: Democratized access to AI, connected to proprietary company data, unleashes bigger + better ideas aka "Moat Features." “Moat features, on the other hand, go beyond the expected and unlock new dimensions of capability—often tied to the unique data a company gathers and the core problems it seeks to solve." "These features are not only trickier to develop, but also carry the potential to elevate a product to new heights and set it apart in the competitive landscape.” - Inbal Budowski-Tal, Pendo Senior Director of ML 2: Ratio of signal vs noise detected, prioritized and acted on by Product + Engineering leaders is a very big deal aka AI enabled productivity in this area is most definitely in the “10X” category of impact “R&D talent remains in short supply — the US Labor Department has estimated that the global shortage of software engineers may reach 85.2 million by 2030. It’s essential that developers build products and features that customers actually use, and that provide a return on the company’s R&D investment.” “'It is the product team’s job to understand customer needs and partner with developers on what to build. But product discovery is too manual and time-consuming,' said Todd Olson, Pendo CEO and co-founder." "'This is the perfect use case for AI and automation. Pendo Listen can instantly separate signal from noise in user feedback, freeing up product teams to design the best solutions and ensure developer time is well spent.'” 3: The amount of product experience data Pendo is harnessing to power their enabled AI features is staggering… “Instantly understand your data with proprietary AI based on 14 trillion data points.” Also, Pendo is a Raleigh, NC headquartered company and you know how I feel about this phenomenal place to live and work! Last but certainly not least, speaking of AI, Pendomonium is next week (October 7-9th) here in Raleigh with a keynote by Ethan Mollick focused on answering this question “How can we thoughtfully and consciously embrace AI to propel innovation and shape our future?” Will I see you at Pendomonium? Let’s do this. Links below.
Link to "What's on the horizon for the next wave of AI innovation?" by Inbal Budowski-Tal --> https://www.pendo.io/pendo-blog/navigating-the-ai-wave-trends-and-future-prospects-in-software-development/
Link to Pandomonium 2024 --> https://www.pendo.io/pendomonium/
You will sure see me there! Thanks for the great post.
Pendo.io's AI enhancements truly revolutionize CX, creating unparalleled competitive advantages 🌟.
Link to "Pendo Introduces Pendo Listen, a New AI Product to Help Product Teams Take Action on Customer Feedback and Deliver Returns on R&D Investments" including the quote from Todd Olson --> https://www.pendo.io/news/pendo-introduces-pendo-listen-a-new-ai-product-to-help-product-teams-take-action-on-customer-feedback-and-deliver-returns-on-rd-investments/